Refund & Cancellation Policy

1. Our Return & Refund Commitment

At Succulent Sphere, we stand behind the quality of every plant and product we ship. We accept returns and issue refunds or replacements only when a product is received in a defective, damaged, or incorrect condition, subject to the conditions outlined below.

2. Return & Refund Eligibility

A return, refund, or replacement will be considered only if:

• The product was received in a defective or physically damaged condition.
• A wrong item was delivered that does not match your order.
• The claim is raised within 7 days of delivery.
• A valid, continuous unboxing video is submitted as required.

3. How to Raise a Return / Refund Request

We provide a simple return and refund process through WhatsApp or email for quick resolution:

1. Contact us on WhatsApp at +91-9458321209 or email us at support@succulentsphere.com within 7 days of receiving your order.
2. Share your Order ID, a description of the issue, and your unboxing video.
3. Our team will review your claim and respond within 1-2 business days with a resolution, whether replacement or refund.

Both channels are monitored by our support team, and we will guide you through the next steps directly.

4. Mandatory Unboxing Video Requirement

A clear, continuous unboxing video is mandatory for all damage or incorrect item claims. The video must start from the sealed or unopened package and show the full unboxing process along with the product condition immediately after opening.

Claims submitted without a valid unboxing video will not be eligible for a refund or replacement.

5. Non-Returnable / Non-Refundable Cases

• Minor natural variation in plant size, leaf tone, or growth form, which is normal for live plants.
• Damage caused by incorrect care, overwatering, sunburn, or neglect after delivery.
• Claims raised after 7 days of delivery without prior notice or justification.
• Claims submitted without a valid unboxing video.
• Change-of-mind returns where the product was delivered correctly and in good condition.

6. Order Cancellation

You may cancel your order before dispatch confirmation. To cancel, contact us on WhatsApp or via email as soon as possible with your Order ID.

Once an order has been dispatched, it cannot be cancelled. If you wish to return it after delivery, standard return eligibility conditions in Sections 2-4 will apply.

COD Orders: The ₹100 advance deposit paid for COD orders is non-refundable in case of cancellation after dispatch or refusal at delivery, unless the product is confirmed damaged or incorrect.

7. Refund Processing

Approved refunds are processed to the original payment method used at checkout, including Razorpay or other supported payment modes. Refund settlement timelines depend on your bank or payment gateway and typically take 5-7 business days after approval.

For COD orders, approved refunds are transferred via bank transfer or UPI after verification.

8. Contact for Returns & Refunds

WhatsApp: +91-9458321209

Email: support@succulentsphere.com

Returns and refunds can be initiated easily through either WhatsApp or email.

Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST