Privacy Policy

1. Information We Collect

• Personal identifiers: Name, email address, phone number, and shipping address provided during checkout or account registration.
• Order & transaction data: Purchase history, order status, payment method, and delivery details.
• Technical data: Browser type, device information, IP address, cookies, and website analytics events.
• Communication data: Messages sent via WhatsApp, email, or our contact form for support purposes.

2. How We Use Your Information

• To process orders, arrange shipment, and send delivery and tracking updates.
• To handle customer support queries, return requests, and refund processing.
• To verify COD advance payments and manage order confirmations.
• To improve website experience, product catalog quality, and service performance.
• To comply with legal obligations and prevent fraud.

3. Payment Security

Payments on succulentsphere.com are processed through Razorpay and its secure banking network. Succulent Sphere does not store complete debit or credit card details, CVV, or PINs on its servers. All payment handling follows gateway-level encryption and industry-standard controls.

4. Data Sharing With Third Parties

We share only the minimum necessary information with trusted third parties strictly for business operations:

• Courier / Logistics: Delhivery and Shiprocket — for order fulfillment and delivery tracking.
• Payment Processor: Razorpay — for secure payment handling.
• Analytics: Website analytics providers — for performance monitoring and improvement.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Cookies & Analytics

We use cookies and analytics tools to understand visitor behaviour, improve navigation, and optimize checkout conversion. You can manage cookie preferences through your browser settings, though some site features may be affected if cookies are disabled.

6. Data Retention

Personal data is retained only as long as necessary for business, legal, accounting, and fraud prevention purposes. Data is periodically reviewed and deleted or anonymized when no longer required.

7. Your Rights

Subject to applicable Indian law, you may request access to, correction of, or deletion of your personal information held by us. To make such a request, contact us at support@succulentsphere.com with your full name and order details.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If such data is identified, it will be removed promptly.

9. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules and standards. Any privacy-related dispute will be addressed under Indian jurisdiction.

10. Contact for Privacy Concerns